Returns and Refunds
Order Changes & Exchanges
Please review your order carefully, including size, design, and quantity, before confirming. Due to our fast processing, we cannot accept returns or exchanges for incorrect selections (e.g., item type, size, design, or address).
If you realize an error, you have 6 hours from placing your order to cancel and reorder. For any questions before placing your order, feel free to contact us. Your satisfaction is our priority.
Canceling Orders
You can cancel your order within 6 hours of placement. Cancellations outside this window may not be possible if your order is already being processed or shipped. A 10% cancellation fee applies. To cancel, please email [email protected].
Return Window
You have 30 days from the delivery date to return an item. After this period, all orders are considered accepted, and refunds will not be issued.
Eligible Conditions for Returns
- Item arrived damaged or broken
- Incorrect design received
- Size or material differs from what was ordered
- Wrong product delivered
- Product description does not match the item
Condition of Returned Items
- Must be in original condition and packaging
- Cannot be worn, washed, or altered
- Defects must be due to our error
- Original tags must be intact
- Minor issues like stray threads are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Email your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days. Ensure email notifications are enabled.
- We will provide instructions based on your case.
Note: Refunds are issued only after we confirm the return is eligible.
Return Shipping Costs
Customers are responsible for return shipping costs, which will not be deducted from your refund.
Refund Processing Time
Allow up to 2 business days for refund processing after we receive your returned item. You’ll be notified via email, and a full refund, including original shipping fees, will be issued.
Awaiting Your Refund?
- Verify your bank account details.
- Contact your credit card company, as processing times may vary.
- Refunds typically appear within 10-15 days, depending on your card provider’s policies.
- If you still haven’t received your refund, email [email protected]. We aim to respond within 2-3 business days.
Important Notes
- Our return policy is valid for 30 days from delivery. After this period, orders are considered accepted, and refunds cannot be issued.
- Returns are free of additional fees except for return shipping costs paid by the customer.
- We are not responsible for returns lost or damaged in transit or returns made without proper communication.