Shipping and Delivery
hipping Information
At Primejerseyshop, we prioritize fast and reliable delivery for your purchases.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and preparation. This varies based on location and efficiency.
- Shipping Time: Starts after processing and depends on your shipping method and destination.
Our cutoff time is (GMT-08:00) Pacific Standard Time. Expect longer delivery times during busy periods or promotions.
We partner with USPS, UPS, FedEx, and DHL. The total delivery time includes both processing and shipping.
Estimated Delivery Timeframes
| PRODUCT TYPE | ESTIMATED PROCESSING TIME | ESTIMATED SHIPPING TIME | TOTAL ESTIMATED DELIVERY TIMEFRAME |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You’ll receive a shipment confirmation email with a tracking number.
- Track your package on our website.
- Tracking updates may take 5-7 business days. For no updates after 10 business days, contact [email protected].
Shipping Delays
- For orders not delivered within 45 calendar days, contact us at [email protected] for a full refund.
- Contact us for any delays; we aim to respond within 12 hours.
Undelivered Packages
- If your package is marked as delivered but not found, check your delivery location thoroughly.
- Contact the shipping carrier first. If unresolved, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses. Double-check your details at checkout and notify us immediately if there are errors at [email protected].
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees. Primejerseyshop is not liable for customs fees if the package is rejected or if delivery fails after multiple attempts.
- We reserve the right to cancel orders without guaranteed refunds.
For questions about our shipping policies, please contact [email protected].